GUEST EXPERIENCE SOFTWARE

Tailor every experience. Delight every guest.

The guest experience platform that automates communications, and builds loyalty.

Southend Tourist Park, Australia

Impress guests, even before they arrive

Automate pre-stay communication through your dedicated portal, payments, and confirmations to keep guests informed and in control. From triggered emails to scheduled payments, RMS helps you reduce admin, and create a stress-free experience before check-in.

Welcome guests without the wait

With digital or hybrid check-in, smart access, and self check-out via the guest portal, you can say goodbye to bottlenecks at reception. It’s faster for guests, easier on staff, and perfect for low or no contact guest experiences.

Turn happy guests into loyal customers

Keep the good vibes going after check-out with automated emails, feedback surveys, and personalised offers. From better reviews to repeat bookings, RMS helps you build loyalty, improve your reputation, and stay top of mind – long after guests leave.

Put your park on the map

Let guests explore your park, pick their perfect site, and book it instantly.

Drive up direct bookings and conversion: Let guests pick their perfect site and flow straight to booking with total confidence.

Group bookings sorted in one go: Guests can select multiple sites all in one booking, without a string of phone calls.

Free your front desk from endless calls and rebooking headaches: Stop fielding calls about where a site or whether last year's spot is free.

Turn site selection into more revenue: Charge guests a fee to book their exact site, built directly into the booking flow.

See it in action

Transforming hospitality, one property at a time

Cove Communities grows direct revenue 10× and unlocks new guest reach\n\nLearn how Cove Communities uses RMS and Spot2Nite to manage 9 RV parks, grow revenue, save time and reach more RV travelers.\n\nLearn more](/content/customers/cove-communities/index.html)

Beachport Caravan Park: 55% of calls resolved by AI with Sadie\n\nDiscover how Beachport Caravan Park used Sadie AI to handle 55% of calls and generate nearly $10k in revenue, in their first month alone.\n\nLearn more](/content/customers/beachport-caravan-park/index.html)

Personalization so good, 30% of guests rebook before they even leave The Nare\n\nSee how The Nare Hotel utilizes RMS to personalize hospitality, achieving 30% rebookings before departure and a 65% rate of returning guests.\n\nLearn more](/content/customers/the-nare-hotel/index.html)

Acres of Wildlife Park saves 32 hours weekly\n\nSee how Acres of Wildlife Park boosted revenue with RMS, achieving 10× more online bookings, a 36%+ ADR increase during peak season, and saving hours on booking processing.\n\nLearn more](/content/rms-acres-of-wildlife-case-study/index.html)

How MainStay Suites manages extended stays across 7 properties\n\nDiscover how MainStay Suites utilizes RMS to efficiently manage seven properties, enhance guest experiences, and drive growth in the extended stay market across Australia.\n\nLearn more](/content/customers/mainstay-suites/index.html)

Barwon Coast: A better way to book\n\nSee how Barwon Coast made it easier for guests to discover, choose, and book their perfect stay with RMS online booking engine and interactive maps, helping guests choose their site with confidence.\n\nLearn more](/content/rms-barwon-coast-case-study/index.html)

Hear from our customers

We changed to RMS to find a solution that could handle the large capacity and turnover of guests. RMS made that relatively easy, and what got me over the line was the communication tools through SMS and triggered correspondence.

Adrian Beckett\nExecutive at Cable Beach

RMS Enterprise has helped uniform operations across our whole group of properties and onboarding new properties in quick and simple.

Luke Percival\nIT at Saltwater Properties

Communication is key for our guests, and RMS software will allow our parks to really boost guest connections and provide the information they need for booking, check-in and during their stay.

Nick Baker\nCEO at Reflections Holiday Parks

What's not to like! Love the channel manager and the flexibility to have real control over our own inventory. The guest portal, correspondence, trust accounting and owners portal are all great tools that help us run our property. Just Brilliant! Great tech support and features we actually use.

Richard Blackley\nGeneral Manager at Cumberland Lorne

We save so much time with people checking in online and paying online. The labour is significantly reduced, so we have more time to be able to do other things on our shifts, which is saving us a great deal of money.

Marousa Polias\nGM at Sydney Lodges

The interactive map has been a real game‑changer. Guests can see exactly where they’re staying, understand the layout of the park, and choose the site that’s right for them.

Pru Farrer\nMarketing and Engagement Manager at Barwon Coast

A world of partners on one platform

Seamlessly connect with industry-leading partners.