RMS | Hospitality's growth platform
Property Management system
Hospitality's growth platform
RMS is a cloud-native property management platform trusted by over 6,000 hotels, motels, holiday parks, campgrounds, and serviced apartments across 70+ countries. Built to automate operations, grow direct bookings, and help guests have a better stay, this is hospitality, upgraded.
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Effortless operations. More bookings. Better stays.
Hospitality is hard work. RMS makes it easy.
Improve efficiency
Manage all your properties in one place, automate routine tasks, and get in-depth performance reports to help you make better decisions.
Grow revenue
Drive bookings, reduce payment disputes, optimise rates, encourage upsells, and attract more guests through a global network of OTAs.
Delight guests
Give guests the flexibility to book, manage, and pay for reservations online. Reward them for their loyalty and keep them coming back.
RMS IN NUMBERS
The PMS platform for high-performing hospitality operators
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30-40h
Per week saved with automation
90%
Less payment disputes
70%
More direct bookings
Five-star features for every property
Operations
Handle everyday operations without the heavy lifting.
Learn more](/content/features/hospitality-operations-software/index.html)
Reservations & bookings
Streamline every stay, monetize every space.
Learn more](/content/features/reservation-management-system/index.html)
Guest experience
Give guests an unforgettable experience, every time.
Learn more](/content/features/guest-experience-software-overview/index.html)
Booking engine
Let guests book directly anywhere, anytime.
Learn more](/content/features/booking-engine-software/index.html)
Payments
Get the tools to make guest payments – painless.
Learn more](/content/features/hospitality-payment-solutions/index.html)
Business intelligence
Unlock the insights you need to make smarter decisions.
Learn more](/content/features/hotel-business-intelligence-software/index.html)
Channel manager
Attract more guests with a global network of OTAs.
Learn more](/content/features/hotel-channel-manager-software/index.html)
POS
Take payments anywhere and everywhere.
Learn more](/content/features/hotel-pos-system/index.html)
Transforming hospitality, one property at a time
Cove Communities grows direct revenue 10× and unlocks new guest reach
Learn how Cove Communities uses RMS and Spot2Nite to manage 9 RV parks, grow revenue, save time and reach more RV travelers.
Learn more](/content/customers/cove-communities/index.html)
City Break Apartments: 17% RevPAR growth & 18 hours saved daily
City Break Apartments achieved 17% RevPAR growth and saved 18 hours daily in admin by upgrading to RMS, enhancing operations and guest experience across their Dublin properties.
Learn more](/content/rms-city-break-apartments-case-study/index.html)
Beachport Caravan Park: 55% of calls resolved by AI with Sadie
Discover how Beachport Caravan Park used Sadie AI to handle 55% of calls and generate nearly $10k in revenue, in their first month alone.
Learn more](/content/customers/beachport-caravan-park/index.html)
How MainStay Suites manages extended stays across 7 properties
Discover how MainStay Suites utilizes RMS to efficiently manage seven properties, enhance guest experiences, and drive growth in the extended stay market across Australia.
Learn more](/content/customers/mainstay-suites/index.html)
HOST: 96 hours saved every week
See how HOST saves 96 hours every week managing workforce accommodation for thousands of shift workers, all from one platform.
Learn more](/content/rms-host-case-study/index.html)
Barwon Coast: A better way to book
See how Barwon Coast made it easier for guests to discover, choose, and book their perfect stay with RMS online booking engine and interactive maps, helping guests choose their site with confidence.
Learn more](/content/rms-barwon-coast-case-study/index.html)
How Roomzzz automated 40% of payments
Roomzzz enhances operations by automating 40% of payments with RMS, improving efficiency, accuracy, and guest experience while simplifying VAT handling across its properties.
Learn more](/content/roomzzz-rms-pay/index.html)
Personalization so good, 30% of guests rebook before they even leave The Nare
See how The Nare Hotel utilizes RMS to personalize hospitality, achieving 30% rebookings before departure and a 65% rate of returning guests.
Learn more](/content/customers/the-nare-hotel/index.html)
Lafayette Hotels boosts direct bookings by 70%
Lafayette Hotels boosts direct bookings by 70% and saves over $100k annually by unifying operations with RMS, enhancing guest experiences and streamlining processes across 26 properties.
Learn more](/content/customers/lafayette-hotels/index.html)
Acres of Wildlife Park saves 32 hours weekly
See how Acres of Wildlife Park boosted revenue with RMS, achieving 10× more online bookings, a 36%+ ADR increase during peak season, and saving hours on booking processing.
Learn more](/content/rms-acres-of-wildlife-case-study/index.html)
Sydney Lodges streamlines check-in and payments operations
Sydney Lodges stamps out disputes, reduces staff pressure and improves guest check-ins
Learn more](/content/sydney-lodges/index.html)
CLIENT Testimonials
Hear from our customers
The software is dynamic and flexible, with some great efficiency and simplicity. It will really help us to focus on the customer and continue to put the guest at the centre of the brand experience. RMS is the most significant piece of the technology stack which will drive Roomzzz forward on next steps to growth.
Shaan Ahmed
COO at Roomzzz
I’ve used payment gateways before and in terms of innovation RMS Pay is miles above the rest. Most people I talk to about it are fascinated with the reduction in disputes, pre-auth releases and PCI compliance, and RMS Pay handles all of those things expertly.
Stephanie Robertson
GM at Quest Collingwood
Moving to RMS's property management solution is one of our digital initiatives to support Ascott’s fast-growing business. We achieved record growth last year, crossing 100,000 units globally. We expect to continue this momentum to achieve our target of 160,000 units worldwide by 2023.
Albert Ong
Head of Global Operations
The RMS team, especially the local team, has one mission, make it happen. They are always available for support and willing to do whatever it takes to ensure their customers get the best from the system. Make the best choice, choose RMS.
Shady Elashi
Director of IT at Staycae
When we integrated RMS, it gave me the ability to cross-train employees and I only had to be fluent in one software platform.
Tim Jefferies
Property Manager at Twin Creeks
One sees the guest profile, reservation and account sections all in one screen, hence, no need to exit. That in itself allows the staff to be more engaged with the guests and save time.
Marla Secoquian
VP at Discovery Resorts
RMS' triggered correspondence functionality allows us to send custom guest communications automatically and the ability to append external documents to guest bookings enables our on-site property teams to view all guest-related correspondence without having to contact our central reservations department.
Jill Dean
Systems Project Manager, Beckons
Now with RMS Pay, we can do 70 arrival payments in about 5 minutes instead of 3 hours.
Sophia Roxas
BDM at Quest Penrith
One of the major benefits is that we only have to use one system across all our properties and I think the fact it’s cloud-based gives us a real competitive advantage.
Brett Salter
National Accommodation Manager at ALH Group
We are undergoing an exciting evolution for our group as we continue to focus on expansion opportunities both here in Australia and key new markets such as North America, Asia and Europe.
Michael Song
CEO at Cllix
RMS has improved communication with our guests, improved visibility with our owners and given us more control on our inventory and pricing.
Richard Blackley
GM at Cumberland Lorne
I’d 100% recommend RMS. I’ve used Oracle, Protel, and other PMS systems, and none match RMS for flexibility. Its customization has helped us grow in ways we couldn’t have otherwise.
Kyle Kaya
Chief Operating Officer at Veriu Group
With more than 100 Discovery Parks, we are Australia’s largest owned and operated network of parks and resorts, and we’re focused on the next milestone, with RMS as a valued partner in that journey. Strong partnerships are built on trust, shared goals, and a willingness to challenge each other to be better, and this is why we value our relationship with RMS.
Mark Tierney
General Manager – Revenue Optimisation at Discovery Parks
A world of partners on one platform
Seamlessly connect with industry-leading partners.